Poor communication often leads to bad case outcomes and malpractice complaints or grievances. It’s the lawyer’s responsibility to know how and when to talk and listen so that clients understand.
Lawyers can sue clients for fees, but that option should be the last, not the first, in preventing and resolving disagreements about bills.
How to resolve a potential error might not be obvious, but one thing is always 100 percent clear: covering up the mistake is wrong.
Engagement letters are vital to good representation because clients who are well informed from the start are more likely to be satisfied at the end.
Anything you don’t write down can be used against you. If an unhappy client decides to challenge the results of litigation, a transaction, or some other aspect of a representation, you don’t want to be caught with your head in the sand.